Novel coronavirus (COVID-19)

COVID-19

As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility. We wanted to provide an update on the steps we are taking to ensure the safety of our guests and employees, as well as the increased flexibility we are offering in the event your travel plans need to change. 


Your Travel Safety 
As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous:

  • We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We have increased the deployment of antibacterial hand sanitizers.


Your Travel Flexibility 
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

  • Deposits.┬áDeposit remain 50% on all new reservations.
  • Cancel policy. We have added flexibility to our cancellation policy. There is now a 7 day cancellation period. You must cancel your reservation 8 or more days prior to scheduled arrival to be eligible for a refund of your deposit. Any cancellations within 7 days of scheduled arrival will not be eligible for a deposit refund. We encourage guest to get travel insurance to protect them from losing their deposit in the event they need to cancel a reservation at the last minute.

If you need to adjust your reservation made via the Streamside on Fall River website or front desk, please contact us at (970) 586-6464 between 10 am and 7 pm daily, or by email at info@streamsideonfallriver.com. If you need to adjust reservations made through another travel site, please contact them for assistance.

We look forward to your stay at Streamside, whether that be now or in the future!